BrandMate complies with the Australian Privacy Principles (APPs). You can request access, correction, or deletion of your data at any time. Complaints can be escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
BrandMate processes personal information consistent with the 13 Information Privacy Principles. Data breach notifications follow the mandatory NPC reporting timeline. Complaints: privacy.org.nz.
BrandMate acts as a Data Fiduciary under the DPDPA 2023. You may withdraw consent, request erasure, or nominate a representative for grievance redressal. Grievance Officer: anz@brandmate.ai.
BrandMate complies with Sri Lanka's DPA 2022. You have rights of access, correction, and withdrawal of consent. Data Protection Authority of Sri Lanka oversees enforcement.
BrandMate processes personal data under a lawful basis (consent, contract, or legitimate interests). You may exercise all UK GDPR rights including access, rectification, erasure, restriction, portability, and objection. Supervisory Authority: Information Commissioner's Office (ico.org.uk).
BrandMate complies with the PDPA's Consent, Notification, and Access obligations. You can withdraw consent or lodge complaints with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.
Last updated: June 2026
By accessing or using BrandMate AI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service.
We may update these terms at any time by posting the revised version on this page. Your continued use of the Service after any changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.
BrandMate AI is an AI-powered Google Business Profile management platform operated by Jilla Ventures, referred to throughout these terms as "BrandMate", "we", "us", or "our".
The Service includes:
The Service is provided on an "as is" and "as available" basis.
AI resources powering BrandMate are subject to fair usage limits. Excessive, automated, or abusive use of the Service may result in throttling, restriction, or suspension of your account.
Current fair usage limits per account per month:
We reserve the right to adjust these fair usage limits at any time. If your usage consistently exceeds these limits, we will contact you to discuss an appropriate plan.
The Starter plan is offered at no charge ("Free") at our discretion. Use of the Free plan does not create a perpetual licence or any guarantee of indefinite availability. By using the Free plan you accept the following:
Nothing in this Section limits your rights under Australian Consumer Law, the New Zealand Consumer Guarantees Act, UK Consumer Rights Act 2015, India Consumer Protection Act 2019, Singapore Consumer Protection (Fair Trading) Act 2003, or Sri Lanka Consumer Affairs Authority Act 2003.
We reserve the right to suspend, restrict, or terminate any account at our sole discretion, with or without notice. Reasons may include, but are not limited to:
No refund will be issued for accounts terminated due to violations of these terms. We may refuse service to any business at any time without providing reasons.
To the maximum extent permitted by applicable consumer protection law in your jurisdiction — Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), New Zealand Consumer Guarantees Act 1993, UK Consumer Rights Act 2015, India Consumer Protection Act 2019, Singapore Consumer Protection (Fair Trading) Act 2003, Sri Lanka Consumer Affairs Authority Act 2003:
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You agree to indemnify, defend, and hold harmless BrandMate AI, Jilla Ventures, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these terms, or your violation of any rights of a third party.
BrandMate integrates with and relies upon third-party services, including:
We are not responsible for outages, changes, or service interruptions caused by third-party providers.
BrandMate is a tool you use to communicate with your customers and prospects (review-request emails / SMS, WhatsApp replies, AI receptionist call handling, content publishing, cold outreach). When BrandMate sends a message on your behalf, you are the sender for the purposes of the law and you are solely responsible for compliance, including but not limited to:
BrandMate will not send marketing communications on your behalf without your instruction. Where features (e.g. review-drip campaigns, AI receptionist outbound, content publishing) cause a message to be sent, you (i) warrant that you have a lawful basis to contact each recipient, (ii) agree to honour all unsubscribe / Do Not Call requests within the timeframes required by law, and (iii) indemnify BrandMate and Jilla Ventures against any penalties, fines, or third-party claims resulting from your non-compliant use. We may suspend Service if we receive credible reports that your sending breaches ACMA / ICO / PDPC / similar authority rules.
WhatsApp messages sent through BrandMate (including review-request drips, AI receptionist follow-ups, and any future WhatsApp feature) are subject to additional rules because BrandMate's WhatsApp sender numbers are shared across customers. A small number of abusive accounts can degrade message deliverability for every other customer on the platform.
For every WhatsApp message you send through BrandMate, we calculate a spam-risk score. The score considers:
If your score crosses our risk threshold, BrandMate may, at its sole discretion and without prior notice, take one or more of the following actions:
Your current spam-risk score is visible on your dashboard at all times. You are responsible for monitoring it and adjusting your sending behaviour. To dispute a pause, restore WhatsApp on your account, or request information about how your score is calculated, contact anz@brandmate.ai. We aim to respond within one business day.
Repeated abuse — including but not limited to messaging recipients who have not opted in, ignoring STOP replies, or attempting to circumvent rate limits — may, in addition to WhatsApp restrictions, result in termination of your BrandMate subscription under Section 6 (Right to Refuse or Terminate Service).
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service, you are entitled to:
For minor failures, you are entitled to have the Service re-performed or to receive a refund for the failure.
Nothing in these Terms of Service is intended to exclude, restrict, or modify any consumer guarantees under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.
These terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or in connection with these terms or the Service are subject to the exclusive jurisdiction of the courts of New South Wales.
For users in New Zealand, the New Zealand Consumer Guarantees Act 1993 applies where applicable and nothing in these terms limits your rights under that Act.
If you have any questions about these Terms of Service, please contact us: