Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using BrandMate.ai ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the Service.

We may update these terms at any time by posting the revised version on this page. Your continued use of the Service after any changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

2. About BrandMate

BrandMate.ai is an AI-powered Google Business Profile management platform operated by Jilla Ventures (ABN pending), referred to throughout these terms as "BrandMate", "we", "us", or "our".

The Service includes:

• Google Business Profile audits and health scoring
• AI-generated review reply suggestions
• Competitor analysis and monitoring
• Content calendar and post generation
• Review monitoring and alerts

The Service is provided on an "as is" and "as available" basis.

3. Account & Eligibility

• You must be at least 18 years of age to use the Service.
• You must be a business owner or an authorised representative of the business for which you are using the Service.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• Each account is for one business location. Multi-location accounts are available on request.

4. Fair Usage Policy

AI resources powering BrandMate are subject to fair usage limits. Excessive, automated, or abusive use of the Service may result in throttling, restriction, or suspension of your account.

Current fair usage limits per account per month:

• Up to 500 AI-generated content items (posts, descriptions, etc.)
• Up to 200 AI-generated review replies
• Up to 10 competitor analyses

We reserve the right to adjust these fair usage limits at any time. If your usage consistently exceeds these limits, we will contact you to discuss an appropriate plan.

5. Subscription & Billing

• Monthly plan: $99/month (AUD or NZD depending on your location).
• Annual plan: $990/year (equivalent to 2 months free).
• Free trial: 14-day free trial. No credit card required to start.
• Subscriptions auto-renew monthly or annually unless cancelled before the renewal date.
• You may cancel at any time from your dashboard. There are no cancellation fees.
• All prices include GST where applicable.

6. Right to Refuse or Terminate Service

We reserve the right to suspend, restrict, or terminate any account at our sole discretion, with or without notice. Reasons may include, but are not limited to:

• Violation of these Terms of Service
• Abusive, threatening, or harassing behaviour towards our team or other users
• Fraudulent activity or misrepresentation
• Fair usage policy violations
• Use of the Service to create, distribute, or promote illegal content
• Any other reason we deem necessary to protect the integrity of the Service

No refund will be issued for accounts terminated due to violations of these terms. We may refuse service to any business at any time without providing reasons.

7. Intellectual Property

• BrandMate.ai, including all software, design, trademarks, and proprietary technology, is owned by Jilla Ventures.
• AI-generated content created through the Service for your business is licensed to you for commercial use in connection with your business.
• You retain full ownership of your business data, including your Google reviews, business information, and any content you upload.
• We may use anonymised, aggregated data derived from your use of the Service for the purpose of improving the Service, conducting research, and producing benchmarks. No personally identifiable information or individual business data will be shared.

8. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and the New Zealand Consumer Guarantees Act 1993:

• BrandMate, Jilla Ventures, its officers, directors, employees, and agents are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of revenue, profits, data, business opportunities, or goodwill.
• Our total aggregate liability to you for any claims arising from or related to the Service is limited to the total amount you have paid to us in the 3 months immediately preceding the claim.
• We do not guarantee any specific ranking improvements, review increases, lead generation, or business outcomes.
• AI-generated content provided through the Service constitutes suggestions only. You are solely responsible for reviewing, editing, and approving all content before publishing.
• We are not responsible for any Google Business Profile suspensions, penalties, or policy violations that result from content you choose to publish, whether generated by the Service or otherwise.

9. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
• We do not guarantee the accuracy, completeness, or reliability of any AI-generated content.
• We do not guarantee any specific business results, ranking improvements, or increases in customer engagement.
• Google Maps rankings are influenced by numerous factors outside our control, including Google's own algorithms, competitor activity, and user behaviour.

10. Indemnification

You agree to indemnify, defend, and hold harmless BrandMate.ai, Jilla Ventures, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these terms, or your violation of any rights of a third party.

11. Third-Party Services

BrandMate integrates with and relies upon third-party services, including:

• Google Places API and Google Business Profile API — subject to Google's Terms of Service
• Google Gemini (AI) — used for content generation, subject to Google's AI terms
• PayPal — for payment processing, subject to PayPal's User Agreement

We are not responsible for outages, changes, or service interruptions caused by third-party providers.

12. Australian Consumer Law Notice

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the Service, you are entitled to:

• Cancel your subscription and receive a refund for any unused portion, or
• Receive compensation for the drop in value of the Service below its purchase price.

For minor failures, you are entitled to have the Service re-performed or to receive a refund for the failure.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any consumer guarantees under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.

13. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or in connection with these terms or the Service are subject to the exclusive jurisdiction of the courts of New South Wales.

For users in New Zealand, the New Zealand Consumer Guarantees Act 1993 applies where applicable and nothing in these terms limits your rights under that Act.

14. Contact

If you have any questions about these Terms of Service, please contact us:

• Email: anz@brandmate.ai
• Entity: Jilla Ventures (ABN pending)
• Address: Sydney, NSW, Australia