BrandMate complies with the Australian Privacy Principles (APPs). You can request access, correction, or deletion of your data at any time. Complaints can be escalated to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
BrandMate processes personal information consistent with the 13 Information Privacy Principles. Data breach notifications follow the mandatory NPC reporting timeline. Complaints: privacy.org.nz.
BrandMate acts as a Data Fiduciary under the DPDPA 2023. You may withdraw consent, request erasure, or nominate a representative for grievance redressal. Grievance Officer: anz@brandmate.ai.
BrandMate complies with Sri Lanka's DPA 2022. You have rights of access, correction, and withdrawal of consent. Data Protection Authority of Sri Lanka oversees enforcement.
BrandMate processes personal data under a lawful basis (consent, contract, or legitimate interests). You may exercise all UK GDPR rights including access, rectification, erasure, restriction, portability, and objection. Supervisory Authority: Information Commissioner's Office (ico.org.uk).
BrandMate complies with the PDPA's Consent, Notification, and Access obligations. You can withdraw consent or lodge complaints with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.
Last updated: April 2026
BrandMate.ai ("we", "us", "BrandMate") is operated by Jilla Ventures. We are committed to protecting your privacy in accordance with the data-protection laws applicable to where you live: Australia (Privacy Act 1988 + Australian Privacy Principles), New Zealand (Privacy Act 2020), United Kingdom (UK GDPR + Data Protection Act 2018), India (Digital Personal Data Protection Act 2023), Singapore (Personal Data Protection Act 2012), Sri Lanka (Personal Data Protection Act 2022).
We share data with the following third-party providers only as necessary to deliver the Service:
We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.
Under all six data-protection regimes we operate under, you have the following rights:
To exercise any of these rights, please contact us at anz@brandmate.ai.
When BrandMate sends marketing or transactional communications to you (the account holder), we comply with the laws of your jurisdiction:
You can unsubscribe from BrandMate marketing emails at any time using the link in any email, or by emailing anz@brandmate.ai. Transactional messages (account, billing, security) are not marketing and may continue while your account is active.
When you use BrandMate to send messages to your customers (review-request emails / SMS, WhatsApp replies, AI receptionist outbound), you are the sender for the purposes of Australia's ACMA Spam Act 2003 and Do Not Call Register Act 2006, and equivalent laws elsewhere. You are responsible for obtaining recipient consent, maintaining your sender ID, honouring unsubscribe requests, and (for AU SMS / voice) checking the Do Not Call Register where required. BrandMate provides the tools; compliance for your campaigns is your obligation. See our Terms of Service for the customer-side obligation.
BrandMate uses minimal cookies:
We do not use tracking cookies, advertising cookies, or third-party analytics cookies.
The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. For material changes, we will notify you via email or a prominent notice within the Service. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: