Last updated: May 2026
Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. If the Service has a major failure, you are entitled to a full refund.
BrandMate's Starter plan is free forever — no credit card, no expiry. There is nothing to refund because nothing is charged. You can use Starter indefinitely and upgrade to Growth or Managed only when you choose to.
Paid plans (Growth, Managed) follow the refund table below.
| Scenario | Refund |
|---|---|
| Monthly plan cancellation | No refund for partial months. Access continues until end of billing period. |
| Annual plan — cancelled within 30 days | Pro-rata refund for unused months |
| Annual plan — cancelled after 30 days | No refund. Access continues until end of annual period. |
| Service failure (7+ consecutive days) | Pro-rata refund for the affected period |
| Account terminated for terms violation | Non-refundable |
| Major service failure (ACL/CGA) | Full refund as required by law |
You may cancel your monthly subscription at any time from your dashboard. There are no cancellation fees. Upon cancellation:
If BrandMate fails to provide its core service (GBP audits, review management, content generation) for 7 or more consecutive days due to issues within our control, you are entitled to a pro-rata refund for the affected period.
This does not apply to:
Approved refunds are returned to the original payment method:
The time for the refund to appear in your account may vary depending on your bank or payment provider. We will email you a confirmation when the refund is initiated, with a reference number you can quote to your bank.
Nothing in this Refund Policy is intended to limit, exclude, or override your statutory consumer rights in the country where you reside:
If the Service has a major failure (e.g. unavailable for a prolonged period, materially different from what was advertised), you are entitled to:
If the Service has a minor failure, you are entitled to have the problem rectified in a reasonable time or receive a refund. These statutory rights apply in addition to (and override where they conflict) the refund table in §2 above.
Before raising a chargeback or payment dispute with your bank or card issuer, please contact us at anz@brandmate.ai — we resolve most refund requests within 2 business days. Chargebacks lodged without prior contact may result in your account being suspended pending investigation.
For India / Razorpay UPI Autopay disputes, you may also raise the dispute via your bank's UPI app or directly through the National Payments Corporation of India (NPCI) Dispute Redressal Mechanism.
For refund enquiries, please contact us: