Refund Policy

Last updated: April 2026

Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. If the Service has a major failure, you are entitled to a full refund.

1. Free Trial

BrandMate offers a 14-day free trial with no credit card required. You will not be charged during the trial period. You may cancel at any time during the trial without any obligation.

2. Refund Summary

Scenario	Refund
Free trial cancellation	No charge applies
Monthly plan cancellation	No refund for partial months. Access continues until end of billing period.
Annual plan — cancelled within 30 days	Pro-rata refund for unused months
Annual plan — cancelled after 30 days	No refund. Access continues until end of annual period.
Service failure (7+ consecutive days)	Pro-rata refund for the affected period
Account terminated for terms violation	Non-refundable
Major service failure (ACL/CGA)	Full refund as required by law

3. Monthly Subscription

You may cancel your monthly subscription at any time from your dashboard. There are no cancellation fees. Upon cancellation:

Your access to the Service continues until the end of your current billing period.
No refund is issued for any remaining days in the current billing period.
Your subscription will not renew for the next month.

4. Annual Subscription

Within 30 days of purchase: If you cancel your annual subscription within the first 30 days, you are entitled to a pro-rata refund for the unused months remaining on your plan.
After 30 days: No refund is available for annual subscriptions cancelled after 30 days. Your access continues until the end of your annual subscription period.

5. Service Failure Refund

If BrandMate fails to provide its core service (GBP audits, review management, content generation) for 7 or more consecutive days due to issues within our control, you are entitled to a pro-rata refund for the affected period.

This does not apply to:

Scheduled maintenance (which we will notify you of in advance)
Outages caused by third-party services (Google, Stripe, etc.)
Force majeure events

6. How to Request a Refund

Cancel from dashboard: Log in to your BrandMate account and cancel your subscription from the account settings page.
Email: Send your refund request to anz@brandmate.ai with your account email and reason for the request.

7. Processing Time

Approved refunds are processed within 5 to 10 business days and returned to your original payment method via Stripe. The time for the refund to appear in your account may vary depending on your bank or payment provider.

8. Non-Refundable Situations

Accounts terminated due to violations of our Terms of Service
Accounts terminated for abusive behaviour, fraud, or illegal activity
Partial month usage on monthly plans
Annual plans cancelled after 30 days

9. Australian Consumer Law & NZ Consumer Guarantees Act

Nothing in this Refund Policy is intended to limit, exclude, or override your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or the New Zealand Consumer Guarantees Act 1993.

If the Service has a major failure, you are entitled to:

Cancel your subscription and receive a full refund, or
Receive compensation for the reduction in value of the Service.

If the Service has a minor failure, you are entitled to have the problem rectified in a reasonable time or receive a refund.

10. Contact

For refund enquiries, please contact us:

Email: anz@brandmate.ai
Entity: Jilla Ventures (ABN pending)
Address: Sydney, NSW, Australia