Review Management

Every Review Replied To. Checked Every 6 Hours. Review Velocity That Actually Moves Your Ranking.

BrandMate monitors your Google reviews every 6 hours, generates personalised replies, and tracks your review velocity against local competitors.

Automated, Personalised, Professional

How Review Management Works

BrandMate handles every review — positive and negative — with replies that sound like they came from you, not a bot.

Detects new reviews every 6 hours — no review sits unanswered
Generates specific, humanised replies tailored to what the reviewer actually said
Positive reviews get warm, grateful, keyword-rich responses that boost your local SEO
Negative reviews get accountable, specific, de-escalating replies that protect your reputation
You review and approve every reply before it goes out — full control, every time

The Metric That Moves Rankings

Review Velocity Tracking

Review velocity — the rate at which you receive new reviews — is one of Google's strongest local ranking signals. BrandMate tracks it and keeps you ahead.

See your reviews per month at a glance — with trend lines showing whether you're accelerating or stalling
Compare your velocity directly against your local competitors — know exactly where you stand
Get automatic prompts when your velocity drops below your competitors' pace
A business getting 5 reviews a week consistently will outrank a business with 200 old reviews that stopped getting new ones

Turn Happy Customers Into 5-Star Reviews

Review Request Tools

BrandMate gives you ready-to-send templates that actually get opened and completed.

WhatsApp message templates — casual, friendly, one-tap review links
SMS templates — short, direct, high completion rates
Triggered prompts after every job or appointment — review requests go out when the experience is fresh
All templates are customised to your business name, service type, and customer's name

The Local Search Reality

Why Review Velocity Matters More in Smaller Local Markets

In smaller local markets, the difference between ranking #1 and #5 on Google Maps often comes down to who's getting fresh reviews consistently. Unlike larger global markets, local suburbs and towns have fewer businesses competing — which means a steady stream of new reviews has an outsized impact on your ranking. Most of your competitors aren't asking for reviews at all. The ones who do use generic templates that customers ignore. BrandMate's personalised review requests get 3–5x higher completion rates. Within weeks, you'll have a review velocity your competitors can't match.

Stop Losing Customers to Unanswered Reviews

Start Managing Your Reviews Automatically

Every unanswered review is a missed opportunity. Every stale profile is a lost customer. Get started with a free GBP audit — no credit card needed.

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