Effective 30 May 2026
You can ask us to delete your BrandMate account and every piece of data tied to it. We action requests within 7 days and confirm by email.
For a small set of items the law requires us to retain copies for a short period after deletion:
These records carry only the minimum identifying detail needed to satisfy the legal hold. They are not used for any other purpose and are auto-purged when the legal retention window ends.
Pick the channel that's easiest for you. All three work.
1. From your dashboard (fastest)
Go to Settings → Account → Delete account. Confirm in the dialog. Done — 7-day grace period after which everything above is wiped.
2. By email
Email anz@brandmate.ai from the address on your account with the subject "Delete my account." We'll confirm within 24 hours and complete the deletion within 7 days.
3. On WhatsApp
Send DELETE from your registered number to +91 8248 602817. We'll confirm in the chat and complete the deletion within 7 days.
If you connected BrandMate via Google, Facebook, or WhatsApp Business, deleting your BrandMate account removes our access to those connections immediately. You'll also want to revoke the connection on the third-party platform itself:
When the deletion finishes we send a final email to the address that was on the account. That email includes a one-line confirmation and the date our copy of your records was destroyed. After that we no longer have a way to recover the account, so if you have anything you want to keep — your AI review drafts, content calendar, audit findings — export from the dashboard before requesting deletion.
For anything not covered here, reply to this page's confirmation email or contact anz@brandmate.ai. We respond within one business day.